Dispatch and Delivery Policy
Shipping of Physical Goods
After ordering online, you will receive an email confirmation from Vastcom containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few hours of ordering. If goods are unavailable at the time of order we will notify you via phone or E-mail (if you have provided these details), delivery may take a longer than expected.
Australia post is responsible for the goods during transportation.
Before shipping, your items will be checked and packed by one of our reliable team members. If an item is missing or the items you receive are incorrect, please contact us to discuss your order. Please open the package delivered to you the moment you receive it. If any damage is revealed, contact us within 24 hours as claims may need to be made to Australia Post.
Standard Shipping (1-9 days) – Shipped by Australia Post.
Delivery time estimates apply to in-stock items and are calculated in business days, this excludes the one business day the order was placed and the processing time of the order.
Please note for regional and provincial areas of Australia (including NT, WA & Outback Queensland) shipping may take up to 3-4 weeks. The cost of this postage includes road service only, if you would like any other type of postage/freight to be used such i.e. Air freight please contact us to arrange for this.
Products can only be shipped to an Australian Address, please contact us prior to purchasing if you wish for goods to be shipped outside of Australia.
Products in stock will be sent after the payment is verified, and this can effect delivery time.
Some products may require a technician to program them, and this can effect delivery time.
If you wish to query a delivery please contact our sales team on 07 4775 2722